Agency portal help

Sign in

1. Open hhn.homedoctors4u.com.
2. Type your work email address. Press Send code.
3. Read the 6-digit code in your email. Type it in. Press Sign in.

There is no password. Each code works one time and expires after 15 minutes.

You can ask for 5 codes an hour for one address. After that, wait an hour or use a different address that has access.

The code did not arrive

The sign-in page never says whether an address has access. That protects your agency: a stranger cannot use it to learn who we work with. So an address with no access looks the same as a slow email.

Check these, in order:

1. Look in your junk or spam folder. The code comes from Home Doctors.
2. Check the spelling of the address you typed.
3. Ask an administrator at your agency to open People in the portal and look for your address. If it is not there, they can add it — see Give somebody access.
4. If your address is there and the code still does not arrive, contact Home Doctors at support@homedoctors4u.com or 847-908-3471.

You were sent an invitation code

Somebody at your agency added your address. Your access is not on yet. Turn it on one time:

1. Open hhn.homedoctors4u.com.
2. Press I was sent an invitation code, below the Send code button.
3. Type your address and the code from the email. Press Turn my access on.
4. Sign in as normal. The page sends you a fresh sign-in code.

The invitation code expires after 15 minutes. If yours expired, ask an administrator at your agency to press Resend.

Every wrong-code message reads the same. That is deliberate: the page will not tell a stranger which addresses were invited.

Give somebody at your agency access

You must be an administrator. Only people at your agency belong here.

1. Sign in and open the People tab.
2. Type their work email under Add someone at your agency.
3. Press Send invitation.

The invitation grants nothing by itself. They get a code by email and cannot sign in until they use it — see You were sent an invitation code.

Every administrator at your agency gets an email when somebody is added. Nobody can add access quietly.

New people start as members. To make somebody an administrator, add them first, then change their role after they accept.

They were invited but still cannot sign in

Open People and read their row.

• Invited — waiting for them to enter their code. The invitation is live. They must use the code. Point them at You were sent an invitation code.
• Invitation expired — send another code. Press Resend on their row. It sends a new code and gives them another 15 minutes.

If they mistyped the address, press Cancel on that row and invite the correct one. Cancelling takes nothing away, because there is no access yet.

Take somebody's access away

1. Sign in as an administrator and open the People tab.
2. Press Remove on their row and confirm.

It takes effect at once. It also ends the session they have open right now. Do this the day somebody leaves your agency.

You cannot remove yourself, and an agency cannot remove its only administrator. Make somebody else an administrator first.

Administrators and members

• A member reads your agency's documents and uses every part of the portal. A member changes nothing about who can sign in.
• An administrator does all of that, and adds people, removes people, changes roles, and changes the document email for the agency.

To change a role, open People and pick Member or Administrator in the Role column.

Your agency always keeps at least one administrator. The portal refuses the change that would leave none.

Emails about new documents

Both switches are on the People tab.

• Document email, on each person's row, controls that one address. You can always change your own. An administrator can change anybody's.
• Email us when a new document arrives controls the whole agency. Administrators only.

Turning an email off stops the email only. The documents still arrive in the portal. Open Documents to see them.

Find a document

1. Open the Documents tab.
2. Search by patient name, or filter by document type and by date. Press Clear to drop the filters again.
3. Press a row to open it. Use the View, Details, History and Notes tabs.
4. Press Download to save a copy. Use it also when the document does not appear in the viewer.

You see the documents shared with your agency, and nothing else. Opening a document is recorded automatically — Details shows that receipt. History shows what happened to the document itself, and who signed it.

A document link works for anybody at your agency who is signed in, so you can paste one to a colleague.

Send us a document to sign

1. Open the Requests tab. Press Send a document.
2. Choose the file, then say what kind of document it is.
3. Name the patient, and the provider who should sign it, if you know them. Both are optional. Type any name — our staff match it.
4. Add a note if there is something we should know. Send it.

Asking for a signer is a request, not an instruction. Our staff confirm who signs.

Follow what you sent

The Requests tab shows every document you sent us and what is happening to it:

• Received — we have it. Nobody has picked it up yet.
• Being prepared — our staff accepted it and are preparing it.
• With provider — it is with the provider for signature.
• In review — it is signed. Our staff are checking it.
• Signed — it is signed and back with you.
• Sent back, Declined or Not accepted — read the messages on the card. You can correct it and send it again.

Every card carries a message thread. Write there to reach our staff about that one document.

Press Withdraw to stop a request. That is possible while it is Received or Being prepared. After it goes to a provider, send a message instead.

Refer a patient

1. Open the Referrals tab. Press Refer a patient.
2. Attach the referral document and type the patient's full name.
3. Add anything our intake team should know. Send it.

The tab shows what happened to each referral you sent.

Tell us a patient came home from hospital

1. Open the Referrals tab. Press Report a hospitalization.
2. Pick the patient, then give the day they came home and the facility.

Report it as soon as you know. We reach the patient within two business days and plan the follow-up visit.

The patient must be one of yours. Only your own patients appear in the name search.

Ask us for help

For anything this page does not answer, open the Support tab and write a ticket. Our staff answer in the same thread, and you see the answer there.

If you cannot sign in at all, contact Home Doctors at support@homedoctors4u.com or 847-908-3471.